In consideration of public health, and in response to the COVID restrictions announced by the Acting Premier on 2 June 2021, and the changes to restrictions announced on 9 June 2021, many of our staff will continue to work away from the office until Thursday 17 June 2021.
We have reopened our telephone line for complaints reporting, however restrictions may still impact how we receive and deal with complaints made to the VI. If we are unable to answer your call, you will have the option of leaving a voicemail and we will return your call as soon as possible. This will usually be on the same business day.
We can also receive complaints made in writing, the best way to make a new complaint in writing is by using our . If you are seeking an update to a complaint you have already made to the VI, or would like to provide more information, you can contact us via email at .
We may be able to assist you if you wish to make a complaint about:
- IBAC or an IBAC officer
- a Victorian Ombudsman (VO) officer
- a Victorian Auditor General’s Office (VAGO) officer
- an Office of the Victorian Information Commissioner (OVIC) officer
- the Chief Examiner or Examiners appointed under section 21 of the
- the (former) Office of Police Integrity (OPI)
We are unable to overturn the decision of another body or direct them to alter a decision.
Before you make your complaint
You should attempt to resolve your complaint with the body you are making a complaint about. If you are still unable to resolve your complaint, we may be able to assist you with your complaint.
We may receive complaints about how the bodies (including their officers) we oversee have performed or used particular functions or powers. The bases on which a complaint may be made, include whether the conduct was:
- contrary to law
- unreasonable, unjust, oppressive or improperly discriminatory
- based on improper motives
- an abuse of power
- otherwise improper
IBAC or IBAC staff
We can receive and investigate complaints about how IBAC and IBAC staff have performed or used their functions or powers.
Office of the Chief Examiner
We can investigate complaints about how an OVIC officer has:
Used their coercive powers.
Complied with procedural fairness when:
- using their coercive powers under the or the
- conducting investigations under Part VIB of the FOI Act
- making recommendations under section 61L of the FOI Act
- making investigation reports under section 61Q of the FOI Act
- making compliance notices under Part 3 of the Privacy and Data Protection Act 2014
We can investigate complaints about how a VAGO officer has:
(Former) Office of Police Integrity
The former Office of Police Integrity (OPI) was closed in 2013. We have certain limited power to receive and investigate complaints about the conduct of the OPI prior to that date.
We have no power to investigate complaints about the following organisations:
- misuse of position
- conflict of interest
- disclosure of confidential information
- distribution of unauthorised electoral material
- enforcement of parking, building or planning regulations
- nuisance control
- rates and service charges
- liability claims against Council
- drainage matters
- roads, construction, maintenance and closures
- contracts or agreements with Council
- building matters
- planning and subdivision permits, advertising and zoning
Victorian government authorities
For complaints about Victoria Police, contact:
Universities and TAFEs
Breach of privacy
The Charter of Human Rights and Responsibilities Act 2006
- If you require legal protections to protect you from potential payback for making your complaint, and your complaint is about corruption or other misconduct, you may wish to consider making a public interest disclosure (PID) by completing a PID form. For more information about making a PID, visit our .
- If you wish to make a PID about us or our officers you must make your PID to the Victorian Parliament's Integrity and Oversight Committee (IOC) or to a Presiding Officer. Presiding Officers of Parliament are the Speaker of the Legislative Assembly and the President of the Legislative Council. For more information, visit the .
- Please consider your privacy and whether you wish to make an anonymous complaint to us.
- If you are complaining on behalf of another person, you must have their written consent before submitting their complaint to us.
It is an offence to deliberately make a statement to the VI that is false or misleading in a material particular.
Our PID form provides relevant information to help you make a PID.
We will consider whether your complaint should be handled as a PID under the PID Act, regardless of whether you use the complaints form or the PID form, unless you have confirmed by marking the complaint form that your complaint is not a PID.
Making your complaint
It is best to make your complaint in writing, as it means we will have a permanent record of exactly what you have to say. To make it easier for you, we suggest you make your complaint using our online complaint form.
Alternatively, you may submit your complaint by post, by downloading and completing the form below.
In handling your complaint, we will undertake the following steps:
- consider whether we are the appropriate body to receive and investigate your complaint
- consider whether your complaint needs to be handled as a PID
- make enquiries to get relevant information or documents regarding your complaint
- review how best to resolve your complaint, including considering whether your complaint needs to be formally investigated
- where appropriate, address the issues complained about with the body you made a complaint about, which may include providing that body with formal or informal feedback or recommendations about improving the performance, compliance with, or exercise of their functions, powers or duties
- advise you of the outcome of your complaint
The principles which guide how we will handle your complaint, include:
- providing accessible, no-cost and simple methods for complainants
- acknowledging and progressing complaints as quickly as we can
- providing transparent information about how we assess complaints
- protecting the privacy of complainant information as required by law
- treating everyone involved in a way that is objective, respectful and fair
- considering and respecting human rights
- promoting accountability for decisions
- acting on issues identified through our assessment of complaints by engaging with bodies to achieve improvements in the integrity system
We are committed to ensuring that everyone who contacts us is treated fairly. This means the right to:
- have your complaint heard
- be given the opportunity to provide additional information to support your claim
- have decisions that affect you made without bias
- be given reasons for those decisions
We have the freedom to decide whether or not we will formally investigate your complaint. In exercising this discretion, we will consider a number of factors, including:
- how best to resolve your complaint
- the subject matter and seriousness of the conduct reported
- whether your complaint has substance and is credible
- whether your complaint has already been investigated
- whether we can get information relating to your complaint
- whether we have the resources to investigate your complaint
Reviewed 15 June 2021